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Sansum Clinic Login Help

If you have forgotten your username or password, these can be retrieved by using the "Forgot Username?" and "Forgot Password?" links on the MyChart login page.

If you are having other problems logging in, please try the following steps before calling the MyChart Help Desk:

1. Make sure you're using the most recent version of a supported browser (Chrome, Safari, or Internet Explorer). If you're using a different browser, or an old version of a supported browser, MyChart may not function correctly. If you're not sure which browser you're using or which version it is, you can go to this site to find out.

2. Make sure cookies are enabled in your browser. Cookies are required in order to login to MyChart because they ensure the security of your session. If you're not sure how to enable cookies, go to this site and in the search box, type "enable cookies" and then the browser name. For example, if you wanted instructions to enable cookies for Chrome, you would type in "enable cookies Chrome."

3. You may be loading an old version of the MyChart page that your browser has stored to allow faster loading. To fix this, you will need to clear your browser history. If you're not sure how to clear your browser history, go to this site and in the search box, type "clear history" and then the browser name. For example, if you wanted instructions to clear history for Chrome, you would type in "clear browser history Chrome."

4. Your browser may be set to remember user names and passwords, and is overwriting the the user name and password you are typing in. In order to fix this issue, you will need to set your browser to NOT remember passwords. If you're not sure how to do this, go to this site and in the search box, type "don't save passwords" and then the browser name. For example, if you wanted instructions to not save passwords for Chrome, you would type in "don't save passwords Chrome."

If you have tried all of the steps above and they have not resolved the issue, or if you have other questions, please contact:
MyChart Help Desk
(805) 898-3333
Hours of operation:
Monday through Friday 8:00am - 5:00pm