Sansum Clinic's MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
MyChart is a free service offered to our patients.Return to Top
Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call Sansum Clinic Wave Department at (805)898-3333 to get an activation code mailed to you or ask to sign up during your next office visit.Return to Top
No, your activation code is not your MyChart ID or password. You will use this code only once to activate MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.Return to Top
You may call Sansum Clinic Wave Department at (805)898-3333. Our hours of operation are Monday through Friday 8:00am-5:00pm.Return to Top
In general, most lab results are automatically released to you by the system within 4 business days. If your provider reviews them sooner, they have the option to release them.Return to Top
Due to their complexity there are some test results Sansum Clinic has optioned not to release to MyChart. In addition, by state law some test results cannot be released electronically; for instance pathology results.Return to Top
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.Return to Top
Here are general guidelines regarding which providers can be messaged through MyChart:
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.Return to Top
Yes, you can. This is called Proxy access. Proxy access allows a parent (or guardian) to log into their own personal MyChart account, and then connect to information regarding their family member.
Complete a Consent and Authorization Form.
Deliver your request in person to:
Sansum Clinic Health Informatin Services
Release of Information
89 S. Patterson St.
Santa Barbara, CA 93105
Contact the Release of Information department at (805)692-6435 for more information.
**NOTE**This form must be completed and presented in-person to our Release of Information (ROI) department.Return to Top
MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. In order to ask questions regarding a family member, you must complete the Proxy Access process.Return to Top
No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.Return to Top
You may contact Sansum Clinic Wave Department at 805-898-3333 to request a temporary, new, secure password. You may also click this "Forgot password" link to reset your password online.Return to Top
You may contact Sansum Clinic Wave Department at 805-898-3333 and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new access code to you.Return to Top
Log into MyChart. Click the Preferences tab located at the top of your MyChart account. Then click Notifications and follow the instructions on the screen.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.Return to Top
MyChart is owned and operated by Sansum Clinic and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.Return to Top
We aim to protect your privacy and security of your information. If the system does not detect activity while logged into your MyChart account for 20 minutes or more, you will be automatically logged out of MyChart. Please note: The system does not detect activity when typing a message to your provider using the Get Medical Advice activity. You will see a pop-up warning asking if you want to stay logged in. Clicking yes will reset the activity timer and you won't loose your message. If you don't get a pop-up, you may have the "Allow Pop-ups" setting set to no. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.Return to Top
You need a current, active e-mail address, access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).Return to Top
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, contact the Sansum Clinic Wave Department at (805)898-3333.Return to Top